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Can I return my product?
Unfortunately we do not offer returns on products that are not faulty. However, if you have received a faulty product, please email us on website@purenails.co.uk
Is Halo Gel Polish vegan and cruelty free?
Halo Gel Polish is not tested on animals and does not contain animal derived ingredients or animal by-products.
This declaration is based on the fact that there is no globally accepted definition for vegan and that Pure Nails define vegan to mean no animal derived ingredients or animal by-products.
Are Halo products HEMA free?
We are currently in the process of releasing our colours in HEMA free formulas. All collections since The Cosmic Collection are HEMA free.
Halo Gel Polish and EasiBuild do contain HEMA. Halo Acrylic and PoliBuild do not contain HEMA.
My polish colour looks a bit different to the swatch on the website
While we have made every effort to reproduce a likeness of the colour and finish of our gel polish, the representation of colours are limited by technology and may vary due to screen settings.
Can I use any lamp to cure my gel nails?
We advise using the Halo Smart Lamp to cure Halo products as it has been optimised for use with Halo products, ensuring a guaranteed cure. Using other manufacturers lamps can lead to under curing and possibly allergies.
If you are planning on using another manufacturers lamp, make sure you check this with your insurance, as failing to use a full system can invalidate your insurance.
How long do I need to cure for?
Halo products need to be cured for 30 seconds in the Halo Smart Lamp, which is 48W.
The Halo Smart Lamp also has a low heat setting which can eliminate heat spikes and lasts 99 seconds.
How many sets of nails can I do from one 8ml Halo gel bottle?
It’s impossible to say! It depends on too many factors such as nail length, width, thickness of coats and how many coats are applied.
Is Halo Gel Polish 100% gel or hybrid?
Halo Gel Polish is 100% gel.
What is the warranty on electrical items?
The warranty on electrical items is 12 months from date of purchase.
If you have any issues with Pure Nails electrical items purchased from this website, please contact website@purenails.co.uk
How much is shipping?
It depends where you are based. For UK customers, shipping is £4.75 for orders below £50 and FREE for orders above £50 (before VAT).
How long will it take to get my order?
We aim to dispatch orders within 3-5 working days (over 95% of orders are dispatched within this time frame) however stock availability can affect this.
Can I change my address?
Yes, we can change your address for you if your order has not left our warehouse. Contact website@purenails.co.uk for more information.
Please note: we are not liable for changes/updates made to your address through our delivery partners.
Do you ship overseas?
We ship throughout the UK and Europe.
Are your prices excluding VAT?
Yes, the prices on our website are excluding VAT. VAT will be added at checkout.
How can I get help with a Pure Nails product?
Please contact nailtechsupport@purenails.co.uk for help on all products.
How can I find out more about training?
You can view details of our Training Courses here.
Or please contact purenails@totallypolishedtraining.co.uk for more information.
Do you have any discount codes?
The best way to get access to discounts and offers, is to register for our email newsletter, which you can do at the bottom of this page.
Also from time to time we will post discount codes to our social pages, so be sure to give us a 'like' or a 'follow' there!
I am exempt from paying VAT - what do I do?
If you are based in a location that means you are exempt from paying VAT, please get in touch with us on website@purenails.co.uk so that we can update your account.